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Effective Date: 10 June 2025
At ThrivePox.com, we want you to love your purchase. If you’re not fully satisfied, we offer a straightforward return and exchange policy to make your shopping experience worry-free.
1. Eligibility for Returns and Exchanges
You may request a return or exchange within 7 to 14 days (based on your preference) of receiving your order if:
- The item is unused, unworn, and in original condition
- The item is in its original packaging with tags and labels attached
- You provide proof of purchase (order number, invoice, etc.)
2. Non-Returnable Items
Certain items are non-returnable or non-exchangeable, including:
| Category | Examples |
|---|---|
| Personal care items | Cosmetics, skincare, hygiene products |
| Customized or personalized | Items made to your specifications |
| Clearance or final sale | Marked “Final Sale” or “Non-Returnable” |
| Perishable goods | Food, supplements, or any consumables |
3. How to Request a Return or Exchange
To initiate a return or exchange:
- Email us at: [email protected]
- Include:
- Order number
- Reason for return or exchange
- Photos of the item (if damaged or defective)
- We’ll reply with return instructions and shipping details.
📦 Please do not send your item back without contacting us first.
4. Return Shipping Costs
- If the return is due to our error (damaged, defective, wrong item):
✅ We cover the return shipping cost. - If the return is due to buyer’s choice (change of mind, wrong size ordered):
❌ You will be responsible for return shipping.
5. Refunds
- Once we receive and inspect your return, we will notify you via email.
- If approved, your refund will be processed within 5–10 business days to your original payment method.
- Shipping fees (if any) are non-refundable.
6. Exchanges
- Exchanges are subject to product availability.
- We’ll ship the replacement once we receive and inspect the original item.
- You may be asked to cover the shipping cost if the exchange is not due to a product issue.
7. Damaged or Defective Items
If you receive a damaged or defective product, please email us within 48 hours of delivery with:
- Your order number
- Clear photos of the damage or defect
We’ll process a replacement or full refund promptly.
8. Contact Us
For return or exchange support, contact:
📧 Email: [email protected]
🌐 Website: https://www.thrivepox.com